A part of the human resources department’s work is to keep in touch with the employees, to supply HR information or to provide access to various administrative documents. This activity area can be easily rendered more efficient by automation. You gain several benefits at the same time: time for all those involved in this information exchange and eliminating frustrations generated by waiting for a reply from HR.
The self-service facility for employees is based on using the internal communication application Employee Portal. Every employee has an account in this portal and can access directly personal documents and information that he/she is interested in, according to his/her level of authority.
It gives people a unique, well known and easily accessed place to follow their goals, appraisals, trainings, approvals, holidays, pay slips and any other HR administrative documents that are related to them personally.
The same internal communication portal gives access to the triggering of human resources flows. For instance, in this portal, you can launch directly online the holiday or recruitment request. The application is quick and makes things more convenient and environment-friendly, removing the paper trail. Approval flows can be set as per the organization chart since the internal communication application is linked to the company’s organization management software in which the organization chart is set.
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My human resources team saves time indirectly, by the fact that all employees have direct access to HR documents related to them whenever they need it. My department continues to take care that all such documentation is updated and available, but people are free to access the information without going through us.
My team appreciates the freedom of self-service. In the past years, we have grown accustomed to using technology in our daily life, so that we could make things more convenient and more expedient. The information that my people access in this manner saves time for everybody, avoiding discontent caused by delays. As a manager, I have one less concern when I know that I can receive a holiday request for approval online, via a centralized system, and that I can promptly reply to my subordinates.
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