Sincron HR Pro vs. Paylocity: What Support Actually Looks Like Over Time
See the Full Employee Lifecycle
See how Sincron HR Pro covers the full employee lifecycle, recruiting, onboarding, performance, training, and compliance support.
Sincron HR Pro vs. Paylocity
Paylocity is built for mid-market organizations, roughly 50 to 750 employees per independent pricing analysis, with G2 reviewer data showing the bulk of its user base in the 51–1,000 employee "Mid-Market" segment. Pricing runs roughly $22–$33 per employee monthly across independent estimates, since Paylocity doesn't publish pricing and requires a custom quote.
Its most-cited issue is inconsistent customer support: G2 tags "Poor Customer Support" in 502 of Paylocity's reviews, and its own review summary notes "a common limitation... the inconsistent customer support, which can lead to delays in resolving issues." Reviewers describe the pattern directly, one wrote that support requests get "passed to different departments... no one takes accountability," another said their assigned account manager is "never available."
Sincron HR Pro starts smaller, from 30 employees, and stays affordable throughout: a free 60-day trial, a one-time $1,799 Go Live fee ($899 for nonprofits), then $12.50/user monthly ($10 for nonprofits), with the same guided consultant relationship from day one through go-live and beyond, not a rotating point of contact.
For CARF-accredited nonprofits and social-service agencies, Sincron HR Pro also provides compliance support Paylocity doesn't: a CARF surveyor on our team, available at our consulting rate to advise directly on Community Living, Ministry of Children and Families, and equivalent U.S. state reporting.
Bottom line: if consistent, known support matters as much to you as the software itself, that's the specific gap Paylocity reviewers cite most often, and it's the specific thing Sincron HR Pro's dedicated consultant relationship is built to avoid.
WHAT REVIEWERS SAY ABOUT PAYLOCITY
A Rotating Point of Contact
Reviewers describe support tickets bouncing between teams with no clear owner. Gillian G., Corporate Development Director (G2, Aug 7, 2026): "The customer service support is terrible. You are assigned to a team, but when you raise a question, it gets passed to different departments or experts but they all use the same generic email and no one takes accountability or ownership."
Assigned account managers are a recurring frustration too. A Finance & Accounting administrator (TrustRadius, Feb 7, 2023) wrote that Paylocity "does assigne Account Manager at a time, she/he is never available" [quoted as published]. Kevin R., Sr. Payroll and Benefits Manager (Capterra, Feb 12, 2026), described it more mildly but consistently: "Mostly positive though they rotate various representatives at seemingly random intervals."
COMPREHENSIVE HR CAPABILITIES
Sincron HR Pro: Features Overview
360-Degree Feedback
Enhance employee development with comprehensive performance reviews that include multi-source feedback and succession planning.
Structured Onboarding
Implement repeatable onboarding processes with automated checklists and email templates, giving new hires a smooth, consistent start.
Compliance Support
Track compliance in the platform, with guidance from a CARF surveyor on Community Living, Ministry of Children and Families, and equivalent U.S. state reporting available at our consulting rate.
Learning Management System
Build and track training courses and certifications, with access to the Sincron Learning Hub for continuous learning.
Time and Leave Management
Manage employee hours and leave with a cloud-based system that integrates directly with your payroll provider.
Employee Self-Service
Give employees the ability to manage their own information and stay connected with internal communication tools.
Recruiting and Applicant Tracking
Streamline your hiring process with a skills library, candidate management, and integrated reference checks.
HR Analytics
Access on-demand reporting and dashboards for insights into personnel, training, and performance data.
Transparent Pricing and Support
Guided Implementation Process
Sincron HR Pro offers a clear and straightforward pricing model, so you know exactly what to expect. With a free 60-day Implementation Trial, a one-time $1,799 Go Live fee ($899 for nonprofits), and ongoing costs of $12.50 per user monthly ($10 for nonprofits), there are no hidden fees or surprises. This transparency allows you to budget effectively and invest confidently in your HR solutions.
Our implementation process is designed to be as smooth and supportive as possible. From the first day of your free 60-day Implementation Trial to go-live on Day 61, our expert consultants guide you every step of the way. This hands-on approach means your platform is configured to meet your specific needs, with ongoing support available to address any challenges that arise.
With Sincron HR Pro, you gain more than just software, you gain a partner dedicated to your success. Our team works closely with you so your HR system is not only implemented effectively but also fully adopted by your organization, maximizing your return on investment.
BENEFITS FOR NONPROFITS & AGENCIES
Support for Social-Service Organizations
Sincron HR Pro is particularly advantageous for nonprofits and social-service agencies. Our team includes a CARF surveyor, available at our consulting rate for guidance on compliance with Community Living, Ministry of Children and Families, and equivalent U.S. state reporting requirements, so your organization has support meeting accreditation standards while focusing on your core mission.
Frequently Asked Questions
How much does Paylocity cost?
Paylocity doesn’t publish pricing and requires a custom quote. Independent estimates put it at roughly $22 to $33 per employee monthly.
How much does Sincron HR Pro cost?
Sincron HR Pro starts with a free 60-day Implementation Trial, then a one-time $1,799 Go Live fee ($899 for nonprofits), then $12.50 per user monthly ($10 for nonprofits), with a five-user minimum and no long-term contract. Every core module is included in that rate.
What do Paylocity reviewers complain about most?
Inconsistent customer support. G2 tags “Poor Customer Support” in 502 of Paylocity’s reviews, and reviewers describe support requests passed between departments and account representatives who rotate at seemingly random intervals.
What size organization is each platform built for?
Paylocity is built for mid-market organizations, roughly 50 to 750 employees per independent pricing analysis, with most G2 reviewers in the 51 to 1,000 employee segment. Sincron HR Pro is built for organizations from 30 to 10,000 employees, including accredited nonprofits, social-service agencies, and SMBs.
Will I keep the same point of contact with Sincron HR Pro?
Yes. Sincron HR Pro assigns a dedicated implementation consultant from the first day of your free 60-day Implementation Trial through go-live and beyond, rather than routing you through a rotating support queue.
Does Sincron HR Pro support CARF-accredited organizations?
Yes. Compliance tracking is built into Sincron HR Pro, and a CARF surveyor on our team is available at our consulting rate to advise on Community Living, Ministry of Children and Families, and equivalent U.S. state reporting requirements.
Ready to Get Started?
Schedule a free demo, or jump straight into a free 60-day Implementation Trial (FIT) and get hands-on with the platform before anything costs a dollar.